If required, we will gladly provide you with a baby bed (Hauck Dreamn Play travel bed) and/or a baby chair free of charge. In this case, please let us know at least one day before your arrival. Depending on the location and availability, a stroller can also be requested.

Children under 2 years stay free of charge.

Unfortunately we do not provide babysitting service.

The best way to explore the city in good weather is by bike. You can rent bikes directly from us aprox. (upon availbilty) from March to November for EUR 15.00 a day.

Unfortunately we do not offer breakfast service in our apartments. 

You can either prepare yourself a nice breakfast in your fully-equipped kitchen or grab breakfast outside at one of these breakspots in the proximity of the apartment: 

1. Coffee Ela (20 min walking distance)
2. Aspawa Patisserie Cafe & Frühstückshaus (15 min walking distance)
3. La Petite Bäckerei & Croissanterie (25 min by public transport)
4. Garcia (10 min walking distance)
5. Birkenwunder (15 min walking distance)

Alternatively you will find a list of excellent breakfast cafés and restaurants in our digital guestmap (tablet) in your apartment.

Of course our team is also at your disposal for a personal recommendation.

These are some bars close to your apartment, that we would recommend: 

1. Kallasch&
2. Heine Bar 
3. George R
4. Café Mauerwerk
5. Subito Bar

The check-in is done online only. You will receive an invitation to do your online check-in within 3 days before your arrival. After completing the online check-in, you will receive your personal door code, which gives you access to the apartment house and the apartment itself.

On the day of your arrival, you can enter the apartment from 03:00 PM. As soon as the apartment is released from our side, you will get a notification immediately.

The city tax fee applies to all overnight stays. It is 7,5% of the total booking price (net price) excluding VAT and fees for amenities and services. The tax is collected by us during your online check-in and then transferred to the state budget.

All locations

The earliest check-in time we can promise is 03:00 PM. As the previous guests are checking out at 11:00 AM, we require 3-4 hours to clean and prepare the apartment for you. We hope for your understanding.

As soon as the apartment is ready, we will inform you immediately.

You are welcome to store your luggage in our luggage room until the apartment is available.

The latest check-out we can promise you is 11am. The guests who booked the apartment after you are allowed to check-in from 3pm. After your departure we need about 3-4 hours to clean the apartment and prepare it for the new guests. We ask for your understanding in this matter.

We know that the day of departure can always be a bit hectic. In order to guarantee you the greatest comfort and to avoid waiting times for you, we therefore offer you an online check-out. You are welcome to use our digital guest concierge (tablet) in the apartment under "Online Check-Out". We will also send you an invitation for your online check-out in a direct message or per email. 

At your online check-out, you also have the option of creating a digital invoice for your stay and reporting any damage to the apartment. We would ask you to carry out the online check-out to ensure that everything runs smoothly.

Unfortunately, the latest check-out time we can promise is 11:00 AM. As the next guests of the apartment will check in at 03:00 PM, we require 3-4 hours to clean and prepare the apartment for them. We hope for your understanding. You are welcome to store your luggage in our luggage room after your check-out.

A final cleaning is included in your room price.

However, we would like to point out that we have to charge a special cleaning fee of 100.00 for heavily soiled apartments. Heavy impurities also include possible odour nuisance.

You can request a intermediate cleaning for your booking.

For stays longer than 5 days, we will provide you with an intermediate cleaning free of charge.

This service includes the exchange of bedding and towels, and the cleaning of the kitchen and bathroom. Please send us an E-Mail with the time period in which you will not be in the apartment, so we can organize a cleaning for you in that time frame. Out of of hygienic reasons, you can not stay in the apartment whilst we are conducting the cleaning.

It is not your job to clean the apartment. We are happy to do it for you. However, we ask you to not leave the apartment in a particularly untidy condition. We also ask you to note and report any damage you may have caused or noticed during your stay. If the apartment is left in an extremely poor condition, the guest may be charged an additional cleaning fee after check-out.

Between the third and fourth floor there is a "Guest Supply Storage" where cleaning utensils and supplies are available for our guests.

We only allow photo and video recordings in our apartments for private purposes.

Commercial recordings for film, TV, advertising, for monetary social media applications (e.g. YouTube, Instagram, Facebook etc.) or stock footage agencies (e.g. Shutterstock, iStock etc.) are stritcly forbidden and require prior consultation with us.

A permission to shoot/take pictures within an apartment granted by us does not release the guest from the valid house rules. In addition, care must be taken to ensure that specially used light sources do not disturb other guests or tenants of adjacent apartment buildings.

You are welcome to contact us at: +4930120863840 or hello@bensimon.de for questions or requests.

In addition, our team is usually on site between 10 am and 4 pm and is happy to help you personally.

These are some cafés close to the apartment, that we can recommend: 

1. Spontan Coffee 
2. Café Friedrichs 
3. Exclusive Coffee Zillestraße
4. I-Cafe
5. Café KuchenZeit

We have furnished our apartments with high-quality inventory with great attention to detail. Please use our property carefully and inform us immediately in the event of damage.

We reserve the right to calculate the replacement value for major damage/violations.

We will request a damage deposit via PayPal or credit card at check-in. The deposit will be reserved in your PayPal account or by credit card, but not debited. The deposit will be released approximately 24 hours after the damage-free check-out.

Our apartments are equipped with digital locks and door codes. Accordingly, you will receive a link to your online check-in 72 hours before your arrival. After you have completed this, you will automatically receive the door code with which you can enter the apartment building and the apartment from 3 pm on the day of your arrival.

We advise you to save your code in a safe place. In case you forget it, you can contact us via phone or any time via E-Mail. Please do not share the code with people outside of your group.

You are welcome to contact us via phone on the number +493012086384 at anytime, should you have any questions, queries, or wishes.

In case of emergencies however, there are two main emergency numbers in Germany that you need to remember. These include: 112 and 116117. 112 is intended for (medical) emergencies, while 116 117 is for urgent but not life-threatening (medical) situations.

Each apartment is equipped with towels, a hair dryer, hand soap, shampoo, shower gel and hair conditioner. If required we will gladly bring you more.

The bed linen for each booked guest is provided and prepared by us accordingly.

Unfortunately, we no longer offer a fridge Service. However, in the apartment you will find some basic things like coffee, coffee filter, tea, olive oil, balsamic vinegar, salt and pepper.

Feel free to use the online services of different only supermarkets which deilver groceries within a short amount of time.

If you are not in the mood to cook for yourself, it is possible to order food and let it be delivered directly to your apartment. Remember to communicate to the restaurant or the delivery person the number of the apartment before placing your order. We advice the following Apps: Lieferando, Uber Eats & Wolt. For groceries: Getir, Gorillaz & Flink.

If you want to dispose of your garbage yourself in between, you will find several garbage cans in the first backyard. As part of our Green Apartments concept, we ask you to observe the waste separation and not to place any waste next to the trash cans.

Yes, you will find an iron in a wooden box in one of the shelves inside the apartment. You can also find an ironing board in the shelf.

At your online check out you can easily and comfortably create your own invoice.

In case you did not create your invoice at your online check out feel free to E-Mail us and we will send you to create your own invoice.

For your flexibility and comfort we use personal door codes instead of material keys.

You will receive your door code and all information to enter the apartment after completing your online check-in.

You will receive a link to your online check-in 72 hours before your arrival. After you have completed it, you will automatically receive the door code that will allow you to enter the apartment building and the apartment on the day of your arrival beginning from 3 pm. If the apartment will be ready earlier than 3 pm on the day of your arrival, we will notify you without being asked.

Every apartment of ours is fully equipped with basic kitchen amenities to make your stay more comfortable. This includes a fridge, stove + oven, a dishwasher, many cooking utensils and dishes. Also, we provide a coffee machine, coffee, coffee cream, a kettle, tea, sugar, sweetener, salt, pepper, olive oil and vinegar.

If you have forgotten something in the apartment, there is no need to come back. We will collect it for you and send it back to an address of your choice. This service is free of charge for shipping fees that are less than 10.

Sickingenstrasse 4, 10553 Berlin
Central city center location in Berlin-Mitte, old district Tiergarten, in the Moabit city district. The Tiergarten district is known for the park of the same name, the main train station, Potsdamer Platz, the Reichstag, Bellevue Palace and the Victory Column. You can reach numerous sights directly by public transport.

You can store your luggage in our luggage storage on the day of arrival and departure. This is on the right in front of our apartment house (in the backyard). The door can be easily opened with your four-digit door code.

Please respect the night rest of our neighbours and other guests daily from 10 pm to 8 am. Please make sure to avoid disturbing noise in general.

In the event of serious violations, we unfortunately have to end your stay immediately.

Public parking in the area around the apartment complex costs 3.00 per hour from Monday to Friday from 9.00 am to 6.00 pm. On Saturdays and Sundays public parking is free of charge.

You are however welcome to book a private and secure parking space in the courtyard of the apartment complex for 15.00 per night. Kindly let us know if you are interested and we will reserve a parking space for you.

Should you arrive with a bigger vehicle such as a van or minibus, please note that the height of the entrance to the parking area is 2.3 m. Normally, standard vans fit through, but please double-check your vehicles height to be sure.

Parties and noisy events are strictly forbidden.

In case of contravention, we reserve the right to cancel your booking immediately. Furthermore, we ask you to respect the night's rest of our neighbors and other guests from 10pm.

When you booked through an operator like Airbnb, Booking.com or Expedia the whole payment process will be provided by them.

We don't have any influence here. So unfortunately we are not able to assist you here. We are really sorry for that and hope for your understanding.

When you booked your apartment directly with us please feel free to contact us concerning payment any time through hello@bensimon.de

Since we also like to welcome guests who are allergic to animal hair, we must unfortunately prohibit any pets in our house. Thanks for your understanding.

This is not a problem at all, as the person who booked the apartment receives the digital door code after completing the online check-in and can then pass it on to the other people in the booking. However, all guests in a booking should not pass on the door code to external persons. With the door code all guests of a booking can enter the apartment house and the booked apartment beginning from 3 pm on the day of arrival.

The train station 'Beusselstrasse' is only 200 meters away from the apartment.

The 'ringbahn/circle line', the line which leaves from the train station "Beusselstrasse" is operating 24h during the weekend and until around 1am during the week. It will give you good access to the whole city. Here you will find the current departure times: https://sbahn.berlin/en/plan-a-journey/rail-stations/beusselstrasse/

If you go one stop from there to 'Westhafen' you can change to the orange line (U9) which takes you to the western part of Berlin within 15min, e.g. to 'Kurfürstendamm'.

If you go two stations from 'Beusselstrasse' to 'Wedding' you can change to the purple line (U6) which takes you to 'Friedrichstrasse' and to Kreuzberg. 

If you go three stations from 'Beusselstrasse' to 'Gesundbrunnen' you can change to the blue line (U8) which takes you to 'Alexanderplatz' and to the former eastern part of Berlin. 

Furthermore you can ride the bus line '123', which also departs from the train station 'Beusselstrasse' and takes you to Berlin Main Station.

These are some restaurants in the proximity of your apartment which we can recommend: 

1. BBQ at Smoke & Barrel in the Arminiusmarkthalle - https://g.co/kgs/7fRXBkP

2. Falafel Humbaba - https://g.co/kgs/NWq8NJ8

3. Nepalese-Indian cuisine at OM - https://maps.app.goo.gl/KAsCMicHctXiBWwB6

4. Restaurant Lichtblick (German-Austrian cuisine) - https://g.co/kgs/n1y8SwR

5. Traditional Indonesian cuisine at Nusantara - https://g.co/kgs/WRPHxDL

6. Breakfast and cake at Moa - Café & Bar - https://g.co/kgs/mmEUmuT

7. Tapas and wine at Sugar - https://g.co/kgs/mMDB9hM

You can find the following supermarkets near the apartment building:

Insaf Supermarket: Sickingenstraße 3, 10553 Berlin - 1 min walking distance

Mini Market: Beusselstraße 44 A, 10553 Berlin - 3 min walking distance

Rewe: Turmstraße 60, 10551 Berlin - 9 min walking distance

Edeka Vaupel: Wiclefstraße 60-62, 10551 Berlin - 12 min walking distance

These are some of the most common tourist sights in Berlin, we definitely recommend visiting:

1. Brandenburger Gate 
2. The Reichstag 
3. Berlin Cathedral 
4. Berlin Zoo, Station & Zoo 
5. Kurfürstendamm 
6. East Side Gallery 
7. Berlin Museum Island 
8. Holocaust Memorial 
9. Charlottenburg Palace 
10. Bellevue Palace 
11. Checkpoint Charlie 
12. Friedrichstraße 
13. Berlin TV Tower 
14. Victory Column 
15. Gendarmenmarkt 

Furthermore, you can find information about historic sites in Berlin, their locations, as well as tickets to visit them here. 

Each apartment has a small safe. Please store your valuables there.

Although Berlin is a safe city, we recommend you to play it safer.

In case the aparment had a sofa bed you are welcome to use it to sleep separetly.

Please let us know at least 1 day before your arrival and we will be happy to prepare it for you.

Each of our apartments is equipped with smoke detectors. If you want to smoke, please use the balcony or leave the apartment. Shishas and any other kind of smoking are strictly prohibited in the apartment.

In case of contraventions special cleaning fees of 200.00 will be charged.

We can offer you a transfer from the airport or train station to your apartment.

To simplify the process we would ask you to fill out our request form:

https://my.bensimon.de/shuttle

Each apartment has a TV with a Google Chromecast connected to HDMI. Here's a quick start guide how to use and cast with the Google Chromecast:

Can't wait to Cast? Our mission is that you feel from the first second like home. We love to equip you with a Google Chromecast in your apartment. Get started with these simple steps:


Step 1. Please log into the apartment WIFI
In order to stream content on the TV from your (personal) smartphone or tablet, it would be necessary to be logged into the apartment WIFI network.

Note: You can find the WIFI information in your digital concerige (tablet) inside your apartment under the main menu "Welcome - Guest Information"


Step 2. Switch your TV source to HDMI  
You will find on your TV remote the source button to change the TV program (digital) to HDMI (1,2 or 3)

Step 3. Cast content
Learn how to cast from Chrome to your TV or cast from Chromecast-enabled apps to your TV. (like Netflix, spotify, Youtube). For more help with Android phones, go to Cast music & video from your phone to a device.

Note: You also can use the Google Home app to cast content If your device restarts while you were casting, try casting your content again. 

Yes - Berlin tap water is completely safe to drink.

Each apartment in this location has its own washing machine and you will find the laundry pods in the wooden box in your apartment. If you experience any problems with the washing machine, please let us know.

Each apartment is equipped with free WiFi. You can find the QR code or password in your digital guest map (tablet) in the apartment. Furthermore, you will find a welcome letter, placed on the table in the kitchen, which also entails all information regarding the Wifi in the apartment.